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Troubleshoot common issues
Work through empty dashboards, zero billing, missing traces, failed simulations, callback issues, and live-action problems.
Dashboard is empty
- Check provider connection status.
- Check provider and region selectors.
- Open a region where resources exist.
- Verify read permissions for the service.
- Refresh or sync inventory where the page supports it.
Billing shows zero
- Check billing permissions or export setup.
- Check the selected account, subscription, project, and date range.
- Wait for provider billing data to publish.
- Confirm there was real spend in the selected period.
AI traces are missing
- Check the ingest key.
- Check the ingest URL.
- Send a test trace.
- Clear filters and widen the time range.
- Check whether your app only sends telemetry on successful requests.
Simulation deployment fails
- Read the Terraform logs first.
- Check provider credentials and write permissions.
- Check region, quota, SKU, names, and unsupported services.
- Fix the underlying permission or config issue before retrying.
Deleted design but resources still exist
Deleting a simulation design removes the saved canvas. It does not destroy resources that were deployed. Use Destroy from Simulation History for cleanup.
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Keep moving with the right next guide
If your team still runs into setup issues, empty dashboards, billing delays, callback failures, or alerting problems, continue with troubleshooting before re-running the entire onboarding flow.